⚡ No surprises · Norwich & Norfolk

From 'help!'
to fixed
in 4 steps.

The whole process is deliberately simple. You know what's happening, you know what it costs, and you know when we're done. No jargon, no fuss, no feeling silly for asking.

🗺️
🗺️ The process

Four steps.
That's all it takes.

01
📞
You call or message
Describe the problem in your own words — no tech knowledge needed. We listen, ask a couple of simple questions, and take it from there. Takes about two minutes.
02
💷
We agree a price
We tell you exactly what it'll cost before we start. No hidden extras, no "it depends." You only pay if we fix it — and the price never changes once it's agreed.
03
🏠
We come to your home
Mark visits at a time that suits you — evenings and Saturdays included. Nothing to carry or unplug. We come to your kitchen table and sort it right there.
04
✅
Fixed — and explained
Problem solved and fully explained in plain English. You'll know exactly what was done and why — and feel genuinely confident picking up that device again.
£49
Starting price
£0
If we can't fix it
500+
Homes sorted
⭐ 5.0
Star rating
🤝 Our promises

What you can
count on.

💷
Price agreed upfront
You always know the cost before we start. No creeping charges, no "while I'm here" extras you didn't ask for. The price we agree is the price you pay.
🗣️
Plain English, always
No jargon, no acronyms, no making you feel silly for not knowing something. We explain what we're doing as we go — in language that actually means something.
🏠
We come to you
Home visits, including evenings and Saturdays. You don't have to carry anything anywhere or find a car park. We come to your home, at your convenience.
✅
No fix, no fee
If we can't solve the problem, you don't pay a penny for the visit. We'll be honest about it and help you understand what your options are — at no charge.
📝
Written notes left behind
Mark leaves you a clear written note of what was done and anything you need to remember — passwords, settings, tips. So it doesn't just disappear when he walks out the door.
📞
Aftercare included
A quick follow-up question by phone after the visit? That's free. We're not going anywhere. The job isn't done until you're fully settled and happy.
🛠️ What we fix

Any device.
Any problem.

💻
Laptops & Computers
Slow start-up, freezing, viruses, Windows problems, set-up from scratch — Windows or Apple, any age.
📱
Tablets & iPads
Set up, update problems, can't get into accounts, confusing after an update — Android or Apple.
📧
Email Problems
Locked out, can't send or receive, setting up on a new device, hacked accounts — any provider.
📶
Wi-Fi & Broadband
Dropping out, dead spots in the house, devices that won't connect, new router set-up.
🖨️
Printers
Offline errors, won't connect wirelessly, new printer set-up, scanning and copying problems.
🛡️
Scams & Viruses
Scary pop-ups, think you've been hacked, someone had remote access — same-day help available.
❓ You might be wondering

Questions we
hear a lot.

Not at all. Just describe what's happening in your own words — "it makes a funny noise when I open it" is completely fine. Mark will ask a few simple questions and take it from there. No prior knowledge needed whatsoever.
Often same-day or next-day. If you've been scammed or have a suspected virus, call right away — that's treated as urgent and Mark will do his best to get to you the same day. For less urgent jobs, we usually have availability within a couple of days.
You don't pay. If Mark can't solve the problem, there's no charge for the visit. He'll be upfront about it, explain what the options are, and help you decide on the best next step — whether that's a new device, a different approach, or something else entirely.
Nothing technical. Just have the device switched on if possible, and if you remember any passwords (even partial ones), have those handy. A cup of tea is always welcome but absolutely not required.
Never. There's genuinely no such thing as a silly question here. Mark explains everything at your pace, repeats anything you'd like to hear again, and never uses jargon without explaining it first. You're the customer — not the student.
Norwich and all across Norfolk — including Great Yarmouth, King's Lynn, Dereham, Wymondham, Cromer, Diss, Fakenham, Aylsham, Holt, Swaffham, Thetford, North Walsham and surrounds. Not sure if we cover your village or town? Just ring and ask — it's a free call and we'll tell you straight away.
Norwich Great Yarmouth King's Lynn Dereham Wymondham Cromer Diss Fakenham Aylsham North Walsham Swaffham Thetford Holt
Yes. Mark is fully DBS checked and insured — so you can feel completely comfortable having him in your home. If you'd like to see the certificate before booking, just ask. Happy to share it.
📞 Ready when you are

Let's get your
tech working.

One call — that's all it takes. Tell Mark what's going on in your own words, and he'll take it from there.

📞 Call Mark Today
Mon – Sat · 8am – 8pm · price agreed before we start · no-fix no-fee